Alice Holland Paediatric Dietitian is a sole trader with a business address of 4 Hervey Street, Ipswich, IP4 2ES (‘we’, ‘our’, ‘us’ in this privacy statement).

We are responsible for collecting, processing, storing and protecting personal information as part of providing our services and carrying out our business activities.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

We are registered as a Data Controller with the Information Commissioner’s Office (ICO). Our registration number is CSN4911505.

Any questions about how we process personal information should be directed to alice_holland@live.co.uk.

 

Data processing principles

We take privacy and data security seriously. We will:

• only collect personal information for clear and specific purposes;
• only collect information that we reasonably need;
• use information fairly, lawfully and transparently;
• take reasonable steps to keep information accurate and secure; and
• only retain information for as long as necessary or legally required.

 

What information we collect

Depending on how you interact with us, we may collect:

• contact details;
• personal details and identifiers;
• payment and financial information;
• details about your occupation or business;
• information you provide when enquiring about or using our services;
• communications between you and us;
• marketing preferences;
• website and technical information, including IP address, browser and device information

 

We may process special category personal data, such as medical history, GP information and other appropriate details required to deliver our services effectively and safely. We will only process this information where we have an appropriate lawful basis and condition for doing so under data protection legislation.

 

How we collect and use personal information

We may collect personal information when you:

• contact us by website, email, telephone or social media;
• enquire about or purchase a product or service;
• book an appointment, course, event or programme;
• sign up to our mailing list or download a resource;
• complete a form, survey or questionnaire;
• interact with our website or social media; or
• work with us in a commercial capacity.

We may also receive information from third parties where they are legally permitted to share it with us.

We may use your information to:

• respond to enquiries;
• provide and manage our services;
• process bookings and payments;
• manage our relationship with you;
• maintain appropriate business and financial records;
• send marketing communications where permitted;
• improve our website, products and services;
• obtain feedback;
• comply with our legal obligations; 

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business or provide our services. These may include WordPress, Outlook, WriteUp and other professional suppliers or advisers.

 

How we store and transfer your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Your information may be stored using third-party systems and cloud-based service providers.

Some providers may process information outside the UK. Where this happens, we will ensure that an appropriate lawful transfer mechanism or safeguard is in place as required by UK data protection law.

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or reporting requirements.

We will only keep your personal data for as long as is necessary to meet the requirements for which it was collected. This will vary depending on the nature of the requirements and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for 6 years. After this period of time we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.

 

Legal basis for processing your data

We will only process personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

1. Consent, where you have given us permission to use your information for a specific purpose.
2. Contract, where processing is necessary to enter into or perform a contract with you.
3. Legal obligation, where processing is necessary for us to comply with the law.
4. Legitimate interests, where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.

 

Your legal rights

Depending on the circumstances, you may have the right to:

1. access the personal information we hold about you;
2. ask us to correct inaccurate or incomplete information;
3. ask us to erase your personal information;
4. ask us to restrict how we process your information;
5. object to certain types of processing, including direct marketing;
6. receive certain personal information in a portable format;
7. withdraw consent where we rely on consent; and
8. exercise rights relating to certain automated decision-making and profiling.

Not every right applies in every circumstance.

To exercise your rights, please contact us at alice_holland@live.co.uk.

 

Data Protection Complaints

We are committed to handling personal information responsibly and in accordance with UK data protection legislation.

If you have concerns about how we have collected, used, stored or otherwise processed your personal information, please contact us in the first instance so we have the opportunity to investigate and resolve the matter.

Complaints can be submitted to alice_holland@live.co.uk. or sent to our business address above.

We will acknowledge receipt of your complaint within 30 calendar days of receiving it. We will investigate your complaint without undue delay and may contact you for further information where necessary. If our investigation is ongoing, we will keep you informed of progress and any anticipated timescales.

Once our investigation is complete, we will notify you of the outcome and explain any actions we have taken as a result of our findings.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office: www.ico.org.uk

 

Links from our website

Our website may contain links to websites operated by other organisations. These websites have their own privacy policies and we are not responsible for how they collect or use personal information.

We recommend reviewing their privacy information before providing personal information.

 

Marketing emails

We may send marketing communications where you have consented or where we are otherwise legally permitted to do so.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting alice_holland@live.co.uk.

This will not prevent us from sending communications that are necessary to provide a product or service you have requested.

 

Cookies and website analytics

Our website may use cookies and similar technologies to operate effectively, understand how visitors use the website and deliver advertising or personalise content. 

We may use services such as Google Analytics & Google Search Console. From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, X (formerly known as Twitter), and/or Instagram. 

Where consent is required, non-essential cookies will only be used after you have provided consent through our cookie settings or consent banner.

You can change or withdraw your cookie preferences through the cookie banner on our website.

 

Changes to our Privacy Statement

This Privacy Statement was last updated on 6th October 2026.

We may update this statement from time to time to reflect changes to our business, services or legal obligations. The latest version will be made available on our website. 

If you have any questions about this Privacy Statement or how we use your personal information, please contact:

Alice Holland Paediatric Dietitian 4 Hervey Street, Ipswich, IP4 2ES