{"id":49,"date":"2026-08-10T11:18:56","date_gmt":"2026-08-10T10:18:56","guid":{"rendered":"https:\/\/alicehollanddietitian.co.uk\/?page_id=49"},"modified":"2026-10-07T10:28:17","modified_gmt":"2026-10-07T09:28:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/alicehollanddietitian.co.uk\/?page_id=49","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"49\" class=\"elementor elementor-49\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04c107d e-flex e-con-boxed e-con e-parent\" data-id=\"04c107d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e068d8 elementor-widget elementor-widget-heading\" data-id=\"5e068d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa48c0c e-flex e-con-boxed e-con e-parent\" data-id=\"aa48c0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c76e3d2 elementor-widget elementor-widget-text-editor\" data-id=\"c76e3d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Alice Holland Paediatric Dietitian<\/strong> is a sole trader with a business address of <em>4 Hervey Street, Ipswich, IP4 2ES<\/em> (\u2018we\u2019, \u2018our\u2019, \u2018us\u2019 in this privacy statement).<\/span><\/p><p><span style=\"font-weight: 400;\">We are responsible for collecting, processing, storing and protecting personal information as part of providing our services and carrying out our business activities.<\/span><\/p><p><span style=\"font-weight: 400;\">We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.<\/span><\/p><p><span style=\"font-weight: 400;\">We are registered as a Data Controller with the Information Commissioner\u2019s Office (ICO). Our registration number is CSN4911505.<\/span><\/p><p><span style=\"font-weight: 400;\">Any questions about how we process personal information should be directed to alice_holland@live.co.uk.<\/span><\/p><p>\u00a0<\/p><h4><b>Data processing principles<\/b><\/h4><p><span style=\"font-weight: 400;\">We take privacy and data security seriously. We will:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">only collect personal information for clear and specific purposes;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">only collect information that we reasonably need;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">use information fairly, lawfully and transparently;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">take reasonable steps to keep information accurate and secure; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">only retain information for as long as necessary or legally required.<\/span><\/li><\/ul><h4>\u00a0<\/h4><h4><b>What information we collect<\/b><\/h4><p><span style=\"font-weight: 400;\">Depending on how you interact with us, we may collect:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact details;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">personal details and identifiers;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment and financial information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">details about your occupation or business;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">information you provide when enquiring about or using our services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">communications between you and us;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">marketing preferences;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">website and technical information, including IP address, browser and device information<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">We may process special category personal data, such as medical history, GP information and other appropriate details required to deliver our services effectively and safely. We will only process this information where we have an appropriate lawful basis and condition for doing so under data protection legislation.<\/span><\/p><h4>\u00a0<\/h4><h4><b>How we collect and use personal information<\/b><\/h4><p><span style=\"font-weight: 400;\">We may collect personal information when you:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact us by website, email, telephone or social media;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">enquire about or purchase a product or service;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">book an appointment, course, event or programme;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">sign up to our mailing list or download a resource;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">complete a form, survey or questionnaire;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">interact with our website or social media; or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">work with us in a commercial capacity.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We may also receive information from third parties where they are legally permitted to share it with us.<\/span><\/p><p><span style=\"font-weight: 400;\">We may use your information to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">respond to enquiries;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">provide and manage our services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">process bookings and payments;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">manage our relationship with you;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">maintain appropriate business and financial records;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">send marketing communications where permitted;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">improve our website, products and services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">obtain feedback;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">comply with our legal obligations;\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We do not sell your personal information.<\/span><\/p><p><span style=\"font-weight: 400;\">We may share information with trusted third-party service providers where necessary to operate our business or provide our services. These may include WordPress, Outlook, WriteUp and other professional suppliers or advisers.<\/span><\/p><h4>\u00a0<\/h4><h4><b>How we store and transfer your information<\/b><\/h4><p><span style=\"font-weight: 400;\">We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.<\/span><\/p><p><span style=\"font-weight: 400;\">Your information may be stored using third-party systems and cloud-based service providers.<\/span><\/p><p><span style=\"font-weight: 400;\">Some providers may process information outside the UK. Where this happens, we will ensure that an appropriate lawful transfer mechanism or safeguard is in place as required by UK data protection law.<\/span><\/p><p><span style=\"font-weight: 400;\">We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or reporting requirements.<\/span><\/p><p><span style=\"font-weight: 400;\">We will only keep your personal data for as long as is necessary to meet the requirements for which it was collected. This will vary depending on the nature of the requirements and the processing, but apart from in exceptional circumstances where longer retention is necessary we will only retain your personal data for 6 years. After this period of time we will delete your personal data unless there is a legitimate business reason to retain all or parts of the data we hold.<\/span><\/p><h4>\u00a0<\/h4><h4><b>Legal basis for processing your data<\/b><\/h4><p><span style=\"font-weight: 400;\">We will only process personal information where we have a lawful basis for doing so.<\/span><\/p><p><span style=\"font-weight: 400;\">Depending on the circumstances, this may include:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consent, where you have given us permission to use your information for a specific purpose.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contract, where processing is necessary to enter into or perform a contract with you.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal obligation, where processing is necessary for us to comply with the law.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legitimate interests, where processing is necessary for our legitimate business interests and those interests do not override your rights and freedoms.<\/span><\/li><\/ol><h4>\u00a0<\/h4><h4><b>Your legal rights<\/b><\/h4><p><span style=\"font-weight: 400;\">Depending on the circumstances, you may have the right to:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">access the personal information we hold about you;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ask us to correct inaccurate or incomplete information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ask us to erase your personal information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ask us to restrict how we process your information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">object to certain types of processing, including direct marketing;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">receive certain personal information in a portable format;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">withdraw consent where we rely on consent; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">exercise rights relating to certain automated decision-making and profiling.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Not every right applies in every circumstance.<\/span><\/p><p><span style=\"font-weight: 400;\">To exercise your rights, please contact us at alice_holland@live.co.uk.<\/span><\/p><h4>\u00a0<\/h4><h4><b>Data Protection Complaints<\/b><\/h4><p><span style=\"font-weight: 400;\">We are committed to handling personal information responsibly and in accordance with UK data protection legislation.<\/span><\/p><p><span style=\"font-weight: 400;\">If you have concerns about how we have collected, used, stored or otherwise processed your personal information, please contact us in the first instance so we have the opportunity to investigate and resolve the matter.<\/span><\/p><p><span style=\"font-weight: 400;\">Complaints can be submitted to alice_holland@live.co.uk. or sent to our business address above.<\/span><\/p><p><span style=\"font-weight: 400;\">We will acknowledge receipt of your complaint within 30 calendar days of receiving it. We will investigate your complaint without undue delay and may contact you for further information where necessary. If our investigation is ongoing, we will keep you informed of progress and any anticipated timescales.<\/span><\/p><p><span style=\"font-weight: 400;\">Once our investigation is complete, we will notify you of the outcome and explain any actions we have taken as a result of our findings.<\/span><\/p><p><span style=\"font-weight: 400;\">If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner\u2019s Office (ICO), the UK\u2019s data protection regulator.<\/span><\/p><p><b>Information Commissioner\u2019s Office: <\/b><a href=\"https:\/\/www.ico.org.uk\"><span style=\"font-weight: 400;\">www.ico.org.uk<\/span><\/a><\/p><h4>\u00a0<\/h4><h4><b>Links from our website<\/b><\/h4><p><span style=\"font-weight: 400;\">Our website may contain links to websites operated by other organisations. These websites have their own privacy policies and we are not responsible for how they collect or use personal information.<\/span><\/p><p><span style=\"font-weight: 400;\">We recommend reviewing their privacy information before providing personal information.<\/span><\/p><h4>\u00a0<\/h4><h4><b>Marketing emails<\/b><\/h4><p><span style=\"font-weight: 400;\">We may send marketing communications where you have consented or where we are otherwise legally permitted to do so.<\/span><\/p><p><span style=\"font-weight: 400;\">You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting alice_holland@live.co.uk.<\/span><\/p><p><span style=\"font-weight: 400;\">This will not prevent us from sending communications that are necessary to provide a product or service you have requested.<\/span><\/p><h4>\u00a0<\/h4><h4><b>Cookies and website analytics<\/b><\/h4><p><span style=\"font-weight: 400;\">Our website may use cookies and similar technologies to operate effectively, understand how visitors use the website and deliver advertising or personalise content.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We may use services such as Google Analytics &amp; Google Search Console. From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, X (formerly known as Twitter), and\/or Instagram.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Where consent is required, non-essential cookies will only be used after you have provided consent through our cookie settings or consent banner.<\/span><\/p><p><span style=\"font-weight: 400;\">You can change or withdraw your cookie preferences through the cookie banner on our website.<\/span><\/p><h4>\u00a0<\/h4><h4><b>Changes to our Privacy Statement<\/b><\/h4><p><span style=\"font-weight: 400;\">This Privacy Statement was last updated on 6th October 2026.<\/span><\/p><p><span style=\"font-weight: 400;\">We may update this statement from time to time to reflect changes to our business, services or legal obligations. The latest version will be made available on our website.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If you have any questions about this Privacy Statement or how we use your personal information, please contact:<\/span><\/p><p><em>Alice Holland Paediatric Dietitian 4 Hervey Street, Ipswich, IP4 2ES\u00a0<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Alice Holland Paediatric Dietitian is a sole trader with a business address of 4 Hervey Street, Ipswich, IP4 2ES (\u2018we\u2019, \u2018our\u2019, \u2018us\u2019 in this privacy statement). We are responsible for collecting, processing, storing and protecting personal information as part of providing our services and carrying out our business activities. We process personal information [&hellip;]<\/p>\n","protected":false},"author":266732812,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PhlDxO-N","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/users\/266732812"}],"replies":[{"embeddable":true,"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49"}],"version-history":[{"count":7,"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":223,"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions\/223"}],"wp:attachment":[{"href":"https:\/\/alicehollanddietitian.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}